We are always happy to assist and feedback of all kind is highly appreciated:

Loxxess Pharma GmbH
Mail: track-and-trace@loxxess-pharma.com

Please do not use any label/service other than provided.
There is a pre-printed return label for DHL Express attached per box.

All boxes are returned to:
Loxxess Pharma GmbH
LOX/BOX POOL
Amberger Str. 1-3
DE 82538 Geretsried-Gelting

Hotline: +49 8171 48 3 58 300
Mail: track-and-trace@loxxess-pharma.com

To avoid the large quantities of difficult to dispose Styrofoam disposable boxes, Loxxess Pharma, a leading 3PL network, has developed a reusable passive cool box. We from Loxxess Pharma are constantly striving to become a greener and more sustainable company.

There is a pre-printed return label for DHL Express enclosed in each box.
Please use this label only. It is self-adhesive. Place it on top of the old address label. Should the label not be included in your shipment, please contact our hotline.

Please contact our hotline for instructions.

There is a pre-printed return label for DHL Express enclosed in each box.

There is no cost associated with returning the box. All costs are covered by the pharmaceutical company that provided you with the product. Thank you very much for properly returning the box. This keeps costs low and makes logistics greener.